We’ve put together answers to some of the questions we hear most often, so shopping with Bute Couture is as simple and transparent as possible.
Where is Bute Couture based?
We’re a US-based store. Our business address is:
901 E Union St, Morganton, NC 28655, United States
Do you offer free shipping?
Yes! We offer free shipping on every order shipped within the United States.
How long will my order take to arrive?
Orders are processed within 1–2 business days (Monday to Friday), and shipping typically takes another 4–6 business days. All in, you can expect your order in about 5–8 business days.
Will I get an order confirmation email?
Yes — as soon as your order goes through, you’ll receive a confirmation email with all your order details.
Can I track my order?
Definitely. Once your order ships, we’ll email you a tracking number. Tracking info is usually live within 24–48 hours of dispatch.
What’s your return policy?
You can find the full details — including eligibility and refund timelines — in our Return & Refund Policy on our website. It walks you through how to start a return and what conditions apply.
How do I request a return?
Just email us at support@butecouture.shop with your order number and the reason for your return, and we’ll take it from there.
Is anything excluded from returns?
Occasionally, certain items may be marked Final Sale and excluded from returns — if that’s the case, it’ll be clearly noted on the product page before you check out.
Need More Help?
Our support team is happy to assist:
Address: 901 E Union St, Morganton, NC 28655, United States
Phone: +1 (828) 475-0035
Email: support@butecouture.shop
Business Hours: Monday–Friday, 10:00 AM – 6:00 PM (Eastern Time)